Network Engineer

Network Engineer

About the Job
Position Overview

The Network Engineer is responsible for the design and implementation of networks in customer-facing environments, ensure networks are running smoothly, upgrade networks to provide maximum performance as well as providing technical assistance to team members with system and network requests.

Essential Duties and Responsibilities

Design and implementation at Layer 2 and Layer 3: WAN and LAN connectivity, routers, firewalls, and security
Design and implement solutions for customers using technologies that meet their requirements
Design and implement disaster recovery solutions
IT support relating to issues with the internal systems and network infrastructure
Support infrastructure services for virtualization technologies: VMware, Citrix, and Microsoft
Remote access solution support: VPN, SSL-VPN, Terminal Services, and Citrix
Administration and maintenance of the remote monitoring and management system: respond to alerts, monitor dashboard, and periodic system review
Document network implementations
Document maintenance for all computer systems and network infrastructure

Additional Duties and Responsibilities

Ability to work in a team and communicate effectively
Escalate service or project issues that cannot be completed within agreed service levels
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Document internal processes and procedures related to duties and responsibilities
Responsible for entering time and expenses as it occurs
Understand processes by completing assigned training materials.
Work through project tickets and phases as assigned by a Project Manager
Enter all work as service or project tickets into company ticketing system
Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Other Duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and/or Abilities Required

Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment